whitford
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Industry

Hospitality & venues

Answer guests around the clock, and capture every booking enquiry.

Guests ask about hours, menus, dietary options, parking, and function availability, often after hours when no one is on the phone. Whitford answers from your own information instantly, and captures table and function enquiries with the details, so your team can confirm the booking and nothing worth a table slips away overnight.

Answers from your own content, with a source behind each reply. Every enquiry is captured as a lead for your team to follow up. Sold on Customer Chat.

How it knows the answer

No script to write. Whitford reads what you already publish, organises it into one knowledge base, and answers from it with the source shown.

1

Everything you already have

No rebuilding. Point Whitford at the material you already publish.

  • Your venue site
  • Menus & dietary info
  • Hours & parking
  • Function packages
2

Organised into one knowledge base

Whitford reads it all and keeps it in one living knowledge base, the only place your bot is allowed to answer from. Change a document and it re-reads it.

Your knowledge base

Refunds & returns
Shipping & delivery
Opening hours
Product details
3

Answers, with the receipt

Every reply quotes your content and shows the source, so customers trust it and your team can check it in a click.

Do you have vegan options, and are you open Mondays?

There are several vegan dishes on the current menu. We are closed Mondays.

From Menu

Versus a traditional chatbot

Old chatbots only know a script, so customers hit dead ends. Whitford answers from your content, shows its source, and knows when to bring in a person.

Traditional chatbot
Whitford
Understanding the question
Matches keywords or makes you tap through menus. Phrase it differently and it stalls.
Reads the question the way a person would, however it is worded.
Where the answer comes from
A short script of canned replies, or a generic AI that answers from the whole internet.
Only your own content, so answers match your prices, policies and hours.
Can you trust it
No source shown. A scripted line, or a confident guess you can’t check.
Every answer shows the source it quoted, so customers and staff can verify it.
When it doesn’t know
“Sorry, I didn’t understand that,” or it invents an answer.
Says so plainly and hands off to a person, capturing the enquiry as a lead.
Keeping it current
Someone re-scripts flows by hand every time something changes.
Update the document and the knowledge base re-reads it. No re-scripting.

In practice

Customer chat

Do you have vegan options, and are you open Mondays?

Visitor

Yes, there are several vegan dishes on the current menu, which I have linked. We are open Tuesday to Sunday and closed Mondays. Would you like the team to hold a table for you?

Whitford

Customer chat

Can I book a table for four this Friday around 7?

Visitor

I can pass that straight to the team to confirm. If you leave your name and number, they will lock in Friday around 7 for four and text you to confirm. I have noted the day, time and party size.

Whitford

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