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Health & dental clinics

Answer patients around the clock. Capture new-patient enquiries.

Clinics field the same questions all day, like hours, services, fees, what to bring, and whether you are taking new patients. Whitford answers them from your own site and policies, so your front desk is not on the phone for every one, and it captures new-patient enquiries with what they asked. It hands anything clinical, or anything it cannot answer, to your team, and never gives medical advice it should not.

Answers from your own content, with a source behind each reply. Every enquiry is captured as a lead for your team to follow up. Sold on Customer Chat.

How it knows the answer

No script to write. Whitford reads what you already publish, organises it into one knowledge base, and answers from it with the source shown.

1

Everything you already have

No rebuilding. Point Whitford at the material you already publish.

  • Your clinic site
  • Policies & new-patient forms
  • Services & fees
  • What to bring
2

Organised into one knowledge base

Whitford reads it all and keeps it in one living knowledge base, the only place your bot is allowed to answer from. Change a document and it re-reads it.

Your knowledge base

Refunds & returns
Shipping & delivery
Opening hours
Product details
3

Answers, with the receipt

Every reply quotes your content and shows the source, so customers trust it and your team can check it in a click.

Are you taking new patients, and do you bulk bill?

Yes, we are taking new patients and we bulk bill eligible consultations.

From Fees page

Versus a traditional chatbot

Old chatbots only know a script, so customers hit dead ends. Whitford answers from your content, shows its source, and knows when to bring in a person.

Traditional chatbot
Whitford
Understanding the question
Matches keywords or makes you tap through menus. Phrase it differently and it stalls.
Reads the question the way a person would, however it is worded.
Where the answer comes from
A short script of canned replies, or a generic AI that answers from the whole internet.
Only your own content, so answers match your prices, policies and hours.
Can you trust it
No source shown. A scripted line, or a confident guess you can’t check.
Every answer shows the source it quoted, so customers and staff can verify it.
When it doesn’t know
“Sorry, I didn’t understand that,” or it invents an answer.
Says so plainly and hands off to a person, capturing the enquiry as a lead.
Keeping it current
Someone re-scripts flows by hand every time something changes.
Update the document and the knowledge base re-reads it. No re-scripting.

In practice

Customer chat

Are you taking new patients, and do you bulk bill?

Visitor

Yes, we are taking new patients, and we bulk bill for eligible consultations. I have linked the fees page for the detail. Would you like someone to help you book in?

Whitford

Customer chat

Can I get an appointment this week for a chipped tooth?

Visitor

I cannot book appointments directly, but if you leave your name and number the clinic will call you today to find a time. I have noted it is a chipped tooth so they can prioritise it.

Whitford

Put an expert on your website.

Get startedSee pricing

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