Website support that never sleeps
One of the things the customer chatbot does. See the full product →
The payoff
Fewer repetitive tickets and no after-hours gap, so your support team spends its day on the problems that actually need a person.
You point Whitford at the material you already publish, your help centre, policies, product pages and FAQs. From then on it reads each incoming question the way a person would, finds the passage that answers it, and replies in your tone. It works from your content alone, so it will not improvise an answer you never wrote, and anything it cannot cover is passed to a teammate with the full conversation attached.
In practice
What are your opening hours over the holidays?
Visitor
We are open 9am to 5pm on weekdays through the holiday period, and closed on public holidays. Our team is back to full hours from the 6th of January.
Whitford
Do you offer refunds if I change my mind?
Visitor
Yes. You can return an unused item within 30 days for a full refund. I can point you to the returns form, or connect you with someone on the team if you would like a hand.
Whitford
Want this working on your own knowledge?