For your customers
Whitford answers your customers from your own documents the moment they ask, with the source behind each reply. When it can’t answer from your content, it hands off to a human instead of guessing. And every visitor worth following up is captured as a lead, with the exact question they asked, straight into your CRM.
Can someone call me about selling my place?
Of course. Leave your name and the best number and an agent will call you today.
Priya Shah, 0412 004 118
It answers only from your content, with the source behind each reply. When it can’t, it says so and passes the visitor to a person, so it never invents an answer to a customer.
Hours, pricing, how-tos and policies get answered instantly, so your team handles the questions that really need a person.
When a visitor shows interest, it captures them as a lead with the question they asked and the full conversation, filed in your CRM, so your team follows up knowing exactly what they want.
Every chat that got handed off, plus deflection and lead numbers, surface in your dashboard to review.
Do you offer refunds if I change my mind?
Visitor
Yes. You can return an unused item within 30 days for a full refund, per our returns policy. I can point you to the returns form, or connect you with someone on the team if you would like a hand.
Whitford
Do you deliver to regional New Zealand, and how long does it take?
Visitor
I don’t have delivery times for that region in front of me, so I won’t guess. If you leave your email I’ll have someone confirm it for you today, and I’ve saved your question so they have the full context.
Whitford
How it knows the answer
A traditional bot runs on a script someone wrote by hand. Whitford runs on your own material. Here is the whole journey, from your documents to an answer your customer can trust.
No rebuilding. Point Whitford at the material you already publish.
Whitford reads it all and keeps it in one living knowledge base, the only place your bot is allowed to answer from. Change a document and it re-reads it.
Your knowledge base
Every reply quotes your content and shows the source, so customers trust it and your team can check it in a click.
Do you offer refunds if I change my mind?
Yes. You can return an unused item within 30 days for a full refund.
From Returns policyThe difference
Old chatbots frustrate customers because they only know a script. Whitford answers from your content, shows its source, and knows when to bring in a person.
Upload the documents your customers ask about, or point it at what you already publish.
Drop one line of code onto your website and the chat widget appears on your brand.
Visitors get instant grounded answers; anything it can’t answer, or anyone worth a call, is handed off and captured as a lead.
Grounded answers around the clock, and every lead captured with context.